Shipping policy
- Ready-to-ship orders typically arrive within 7-10 days; custom or personalized pieces typically take 2-3 weeks depending on the level of personalization. If we're unable to ship your order within the confirmed timeframe, we'll notify you by email with a revised ship date and the option to cancel for a full refund.
- Please keep in mind we are a small team, and each order is carefully inspected and hand-packed before it ships.
- Given the value of fine diamond jewelry, all orders are shipped fully insured and require a signature on delivery.
- We offer free shipping within the United States.
- If you have any questions about your order status, reach out through our Contact Us page or email us at team@enamorajewelry.com directly and we'll get back to you as soon as we can.
- For expedited shipping, please email team@enamorajewelry.com with your order number and requested delivery date.
- We are not responsible for delivery delays due to conditions beyond our control (e.g. weather, carrier delays).
- If your package or items are damaged during transit, please contact us at team@enamorajewelry.com within 7 days of receiving the order and include photos so we can help find a resolution.
- Tracking details will be shared once your order ships. Please use these details to track your package and contact the carrier directly for any delays.