Frequently Asked Questions
What is Enamora?
Enamora is a fine jewelry brand specializing in natural and lab-grown diamond jewelry, built on formal diamond-grading training and GIA standards, and designed for the moments worth marking.
What type of jewelry does Enamora offer?
Solitaire rings, eternity rings, engagement rings, tennis bracelets, and diamond studs. We plan to expand our collection as we grow.
What is the jewelry made of?
Each piece is crafted in 14K or 18K gold and set with natural or lab-grown diamonds, personally selected and certified for center stones.
Are your diamonds certified?
Yes, all of our diamonds are IGI/GIA certified.
Where can Enamora jewelry be purchased?
We exclusively sell online through our Shopify store or directly through Instagram DMs.
Which jewelry styles are most popular at Enamora?
Follow us on Instagram @enamoradiamonds to see new styles as we release them.
Can I customize a piece?
Yes, we offer personalization on select designs. Custom pieces typically take 2-3 weeks to complete, but can depend on the level of personalization.
What is Enamora's return policy?
We accept returns and exchanges within 14 days of delivery. Email us at team@enamorajewelry.com with “Return Request” or “Exchange Request” in the email subject line. Additionally, provide your order number, reason for the request, and any additional information in the body of your email. Please allow 48 hours for a reply from our team with further instructions on how to process your request.
What if my order arrives damaged or defective?
Please email photos of the damaged product to team@enamorajewelry.com so we can assess and provide a solution to ensure your satisfaction.
How long does shipping take?
Ready-to-ship pieces typically arrive within 7-10 days. Custom pieces typically take 2-3 weeks. See our full Shipping policy for more information.
How much is the shipping fee?
We offer free shipping within the United States. Given the value of these pieces, all orders are shipped fully insured and require a signature on delivery.
What is the resizing policy for rings?
We offer one free resize within 60 days of the purchase.
How do I care for my jewelry?
Avoid contact with lotion, perfume, and household chemicals. Store each piece separately to prevent scratching.
Is my jewelry covered by a warranty?
Yes, please see our full product warranty policy for details.