Returns & Exchanges
We want you to be fully satisfied with your purchase. If you're unhappy with the order you received, you can request a return or exchange within 14 days of delivery.
How to start a return or exchange
Email us at team@enamorajewelry.com with “Return Request” or “Exchange Request” in the email subject line. Additionally, provide your order number, reason for the request, and any additional information in the body of your email. Please allow 48 hours for a reply from our team with further instructions on how to process your request.
Return conditions
- Items must be returned within 14 days of delivery, in original, unworn condition and original Enamora packaging.
- Custom/personalized orders are non-returnable.
- Customers are responsible for return shipping costs; given the value of these pieces, we recommend insured, trackable shipping.
- All returns are reviewed by our team before a refund or exchange is issued.
- Refunds will only be made in the original form of payment.
- Refunds typically take 3-5 business days to reflect on your account.
- Processing time for refunds may vary based on credit card provider and/or banking institution.
Damaged or defective items
If your item arrives damaged or defective, email photos of the item and packaging to team@enamorajewelry.com within 7 days of receiving the order. We'll work with you on a solution.
Cancellation policy
Orders can be cancelled for a full refund before they ship. Please email team@enamorajewelry.com with “Cancel Order” in the subject line and your order number in the body of the email.
Questions?
Reach us any time through our Contact Us page or email team@enamorajewelry.com directly. We aim to respond within 48 hours.